Privacy Statement
Updated: 1 May 2025
Flow Trade AI Inc. ("Flow Trade AI", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flow-trade-ai.live and use our AI trading platform (collectively, the "Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.
1. Data We Gather
1.1 Data You Provide
When you register or use our Service, we may collect:
- Identity Details: full name, date of birth.
- Contact Details: email, phone number, home address.
- Financial Information: broker API keys (read-only or execution), investment choices, risk settings. We never store your full broker login info or payment card numbers.
- Profile Preferences: username, trading strategy settings, notification options.
- Communications: messages you send via support or email.
1.2 Automatically Collected Data
Using the Service, we automatically gather technical data such as:
- IP address, browser type/version, operating system.
- Visited pages, features used, time spent, click patterns.
- Device IDs and mobile advertising identifiers (when applicable).
- Data from cookies and tracking tools (see our Cookie Policy).
1.3 Data from Third Parties
We might obtain data about you from third parties like identity verification, fraud prevention, and analytics services. We merge this with our data to enhance accuracy and security.
2. How We Use Your Data
We utilize the collected information to:
- Create and maintain your account and deliver the Service.
- Process and execute trading instructions on linked brokers.
- Tailor your experience with appropriate market information.
- Send transactional emails such as confirmations and alerts.
- Send marketing messages with your consent or legal permissions.
- Detect and prevent fraud or illegal activities.
- Fulfill regulatory and legal requirements.
- Improve and develop Service features using aggregated anonymized data.
3. Legal Grounds for Processing (EEA/UK Users)
For users in the European Economic Area or United Kingdom, we process personal data based on:
- Contractual necessity: to provide the subscribed Service. Legitimate interests: fraud prevention, security, product enhancement.
- Legal duties: compliance with financial and tax laws. Consent: for marketing and non-essential cookies, which you may revoke.
- 4. Sharing Your Data We do not sell your information. We may share it with:
- Service providers under agreements to safeguard your data (hosting, email, analytics, support). Connected brokers and exchanges: only the necessary API commands to execute your settings.
Legal authorities when required by law or to protect rights.
Business transfers such as mergers or acquisitions, under policy compliance.
- 5. International Data Transfers 6. Data Retention Periods
- We keep your personal data while your account is active or needed to provide the Service. After closure, some data is retained up to seven years for regulatory compliance. Aggregated anonymized data may be stored indefinitely. 7. Your Data Rights
- Depending on your location, you may be entitled to: Access personal data we hold about you.
- Correct inaccurate or incomplete information. Request deletion of your data ("right to be forgotten").
Object to or limit certain data processing activities.
Flow Trade AI operates globally. Your data may be transferred and processed in countries other than yours, including the United States and European Union member countries. Where required, we use European Commission-approved Standard Contractual Clauses to safeguard cross-border transfers.
Data portability: receive your data in a structured format.
Withdraw consent at any time without affecting prior processing.
To exercise these rights, contact us at
. We respond within 30 days.
- 8. Security Measures
- We employ industry-standard protections including TLS 1.3 in transit, AES-256 at rest, multi-factor authentication, role-based access, and annual external penetration tests. Despite this, no system is perfectly secure. We advise using strong, unique passwords and enabling two-factor authentication.
- 9. Cookies Use
- We use cookies and related tools to operate and enhance the Service. See our
- Cookie Policy
- 10. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we hold such data, please contact us to have it removed. 11. Policy Updates
We may revise this Privacy Policy occasionally. Significant updates will be notified on our website or via email. Continued use after changes implies acceptance.
12. Contact Details
For privacy inquiries or exercising rights, contact our Data Protection Officer:
Email: Mail:.
EU Data Representative:
Inc. ("
", "we", "us" or "our") is dedicated to protecting your privacy. This statement describes how we collect, use, disclose, and protect your information when you visit our website
and use our AI trading platform (together, the "Service"). Please review carefully. If you disagree, please stop using the Service.
operates internationally. Your data may be transferred and processed in countries including Nigeria, the US, and EU members. When needed, we employ European Commission-approved Standard Contractual Clauses to secure cross-border data.
Inc.